If you set up a password on your iPhone, iPad, or iPod touch, and you or someone else then enters the wrong password too many times, your device will disable itself temporarily. Here you can Learn what to do if you have forgotten your or lost your password, or if your device displays a message saying it’s disabled.

If anyone enter the wrong password more than six times in a row, your device will locked out and you’ll see this message:

  • iPhone is disabled
  • iPad is disabled
  • iPod touch is disabled
    IPhone is disabled message on Lock screen

If you can’t remember your password you’ll need to erase your device using iTunes, Find My iPhone, or recovery mode. Then use a your phone backup to put your data and settings back on your device. Here’s some steps how.

Recover iPhone, iPad, iPod Touch using iTune

If you have synced your device with iTunes, you can restore your device.

  1. Connect the your device to the computer you normally sync with.
  2. Open iTunes. If iTunes asks you to enter the password, try another computer that you’ve synced with. Or try the steps below to use recovery mode.
  3. iTunes will automatically sync your device and create a backup. If it doesn’t, sync the device with iTunes.
  4. After the sync is complete, restore your device easily.
    Restore iPhone in iTunes
  5. When iOS Setup Assistant asks to set up your device, choose “Restore from iTunes backup.”
  6. Select your device in iTunes and choose the most recent backup.

Use Find My iPhone to erase

If you enabled Find My iPhone, you can use it to erase your device.

  1. Go to icloud.com/#find and Sign In with your Apple ID to see if you enabled Find My iPhone.
  2. Click All Devices at the top of your browser window & Select locked Device.
  3. Select your device and click “Erase [device]” to erase your device and its password.
  4. Use the Setup Assistant on your device to restore the most recent backup of your device.
    How to Change ID

Use recovery mode

Follow these steps if you never synced your device with iTunes, if you don’t have Find My iPhone set up, or if you can’t get to your own computer. You’ll need to put your device in recovery mode, which will erase the device and its passcode. Then you’ll restore your device as new or from a backup.

  1. Disconnect all cables from your device.
  2. Turn off your device.
  3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn’t turn on automatically, turn it on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK, then restore the device.



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